FAQ

Parking Services receives a high volume of inquiries each day, and we are committed to addressing your concerns as efficiently as possible. We understand that parking in Chapel Hill can present challenges, and our team works diligently to provide effective solutions.

Due to the volume of requests, direct communication may be limited at times. To better assist you, we’ve compiled a Frequently Asked Questions (FAQ) resource designed to answer common inquiries and guide you to helpful information available on our website and the Town of Chapel Hill’s official site.

Please review the FAQ below to find answers and resources that may address your needs quickly and thoroughly:

• For downtown parking location and rate information, visit our Public Parking
• Did you receive a parking ticket from the Town of Chapel Hill? Visit our Parking Tickets page to get more information on how to pay it or contest it if you believe it was wrongfully issued.
• Downtown Parking Permits are for businesses only.  We do not currently offer off-street parking downtown leases for residential purposes.
• UNC affiliates may use CAP permits or purchase Town permits for use at our Park & Ride lots (visit Park & Ride | Town of Chapel Hill, NC or our Park & Ride page for more info).  We do not offer downtown parking to UNC affiliates.
• To apply for Residential Parking Permits, visit our Residential Parking Permits
• Looking for Student Parking? Check out our Student Parking page to see if the options we are offering may be viable for you.
• The Town of Chapel Hill Parking Services Department does not work with or control ticketing, towing, and parking issues in any private lots or parking garages. All disputes must be directed to the private entity that owns that lot or parking garage. We cannot give you any information or further guidance on the matter.

Do you have a question not addressed here or anywhere on our website?